Sarah Smith
Veterinary Group Account Manager at VetPawer | Certified Veterinary Technician | Certified Veterinary Business Leader | Certificate in Veterinary Burnout Preparedness | 17+ Years in Veterinary Practice Leadership
I spent nearly two decades on the practice side of veterinary medicine — as a Certified Veterinary Technician, operations leader, and Director building specialized service lines from the ground up. Now I bring that firsthand experience to the technology side, helping veterinary practices get more from the tools designed to support them. My work is grounded in a simple belief: the best partnerships are built on trust, clinical understanding, and genuine care for the people doing the work.
About Me
For more than seventeen years, I built my career inside veterinary practice — first as a Certified Veterinary Technician, then as an operations and relationship management leader responsible for the systems, teams, and client experiences that make a practice run well. I know what it looks like when a practice is thriving, and I know what it costs when the right support isn't there.
At PAWS Veterinary Center, I served as Practice Manager and Director of Operations, overseeing daily operations across a high-volume environment while developing two specialized service lines: The Canine Co-Lab, focused on canine rehabilitation, recreation, and community wellness, and The Feline Focus, a dedicated feline-only care wing. That work required equal parts clinical knowledge, operational discipline, and the ability to build trust with clients, staff, and leadership over the long term.
Today, I channel that experience as a Veterinary Group Account Manager at VetPawer — a company I believe in because I've seen the difference the right technology makes inside a practice. I work with veterinary groups to strengthen their relationship with VetPawer's platform, including AVA, the AI receptionist that's changing how practices handle client communication. I understand the pressures practice owners and managers face because I've lived them, and that shapes every conversation I have.
My approach to account management is the same as my approach to practice leadership: relationships first, clarity always, and results that hold up over time.
